The Opportunity
In the role of hotel manager you would be responsible for the day-to-day management of a hotel and its staff.
You would have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
Main Responsibilities
- planning and organising accommodation, catering and other hotel services;
- promoting and marketing the business;
- managing budgets and financial plans as well as controlling expenditure;
- maintaining statistical and financial records;
- setting and achieving sales and profit targets;
- analysing sales figures and devising marketing and revenue management strategies;
- recruiting, training and monitoring staff;
- planning work schedules for individuals and teams;
- meeting and greeting customers;
- dealing with customer complaints and comments;
- addressing problems and troubleshooting;
- ensuring events and conferences run smoothly;
- supervising maintenance, supplies, renovations and furnishings;
- dealing with contractors and suppliers;
- ensuring security is effective;
- carrying out inspections of property and services;
- ensuring compliance with licensing laws, health and safety and other statutory regulations.
Duties
- Review customer feedback and insight reports to create action plans that will improve the customer experience
- Operate your hotel in a way that promotes equality, diversity and inclusion
- Provide new starters with a great induction experience to set them up for success
- Train and develop your team by setting objectives and conducting regular performance and development reviews
- Hold daily huddle meetings with team members to ensure they are focused on appropriate activities
- Manage all costs within budget in particular payroll, laundry and key operational costs
- Input forecast and target payroll hours into the people system and ensuring that rotas are planned and communicated effectively
Knowledge And Experience
Although this area of work is open to all graduates and those with an HND, a degree in the following subjects may increase your chances:
- business with languages;
- business or management;
- hotel and hospitality management;
- travel, tourism or leisure studies.
If you want to work in a particular section of a hotel or hotel group, such as advertising or accounting, you may need a relevant qualification or professional accreditation. Some of the management training programmes run by large hotel groups are for graduate entry only, for which a minimum 2:2 degree is usually required. It is possible to enter hotel management without a degree, HND or foundation degree, since employers place a lot of emphasis on relevant experience. A general standard of education is expected but you can work your way up to management through on-the-job training and external qualifications.